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Product Page Overlay Disappears When Trying to Select Variation

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    • #73747
      Terry ThomasTerry Thomas
      Member

      Support,

      Here‘s a link to my WIP product page:

      When I attempt to select the “Floor Thickness” variation, the template invariably disappears, and I cannot click on the dropdown. Is there a way I can get this to work?

      Sincerely,
      Terry Thomas

    • #73750
      Helen (staff)Helen (staff)
      Keymaster

      Please send a link, there is no link available.

      Thank you!

    • #73751
      Terry ThomasTerry Thomas
      Member

      Apologies,

      http://tabletopplus.com/shop/vmd/1159/

      Sincerely,
      Terry Thomas

    • #73752
      Terry ThomasTerry Thomas
      Member

      BTW: As I examine the problem, it seems to do with the way the gallery pictures are sized. When I first make a product page, the gallery pictures are small (even smaller than the demo). After this, when I link to them from the shop page, they get much larger (like they are in the link above). From then on (regardless of where I link from) the change seems permanent. With some pages, the gallery pictures are not the same size (if there are more than one of them), and sometimes they are stacked vertically instead of horizontally. When the gallery pictures are tiny, I can click on the dropdown. When the pictures are larger, I cannot.

      The pictures I’m using are the same size as the ones in the aziza demo (1140×550), and these dimensions are set on the Product-Display tap in Settings.

      Sincerely,
      Terry Thomas

    • #73755
      Terry ThomasTerry Thomas
      Member

      Here are is an example of a page with multiple images in the gallery:

      Page with multiple gallery images

    • #73756
      Terry ThomasTerry Thomas
      Member

      More insight: The gallery images return to their proper size when the browser window is resized. So to recap, when the customer first visits the page, the gallery images may or may not be the proper size. Upon page refreshes, the images are definitely the wrong size (much larger). When the browser is resized, the images become proper size again.

      Additionally, regardless of image size, when the gallery overlaps the price/options/addtocart overlay, buttons at the same vertical position as the gallery cannot be accessed.

      The size of the overlay can only be controlled by controlling the content of the overlay (e.g.: renaming the product so that the name is shorter, eliminating variations so there is no price range, etc…). Font size cannot be controlled, so if I have two variations with different prices, a gallery of more than one image will overlap the overlay (This, of course, depends on screen resolution and window size).

      Hope this helps.

    • #73761
      Helen (staff)Helen (staff)
      Keymaster

      Hi Terry,

      I’ve consulted a colleague / staff member.
      Right now its absolutely not clear to us what has happening here.
      Your issues can be caused by different reasons.
      In order to find them, we need be able to login and have a good look at your back-end.
      You’ll have to subscribe for a Premium Support account (top right of this page) if you want our developers to have a look at your back-end.
      I’m really sorry, but we don’t have an easy fix available at this point.

    • #73762
      Terry ThomasTerry Thomas
      Member

      Well, at least it’s good to know that it’s a stumper. I was beginning to feel silly.

      Are you seeing the problem though?

      I think the issue with the overlay is theme driven. When a button is level with the gallery, the overlay will disappear, and the button will be inaccessible. I don’t think that’s my back end. I just think that when the overlay is large enough and the window size is small enough, the gallery steals the mouse focus away from the overlay. I’ve seen others who have that problem with the aziza theme.

      The image resizing thing. Now I’m sure that has something to do with a plugin I’ve got somewhere. I’ve just been bashing my head in about it with no luck. I just might pay for premium (at least for a month or two until I get my site ironed out), but I have to admit I’m a little shy about showing you how crazy my site’s back end is ;). I’ll get back to you. I guess I was just hoping you’d seen this before.

      BTW: On mobile platforms, this doesn’t happen because the overlay doesn’t overlay the image gallery.

      If I find a fix, I’ll let you know.

      Sincerely,
      Terry Thomas

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