What’s FREE Support

We provide support to our paying customers, the buyers of our themes, and we usually respond on the free forums within 24-48 hours. Our priority lies with members having problems with the functionality of our products (TD admin, features, and functions), and we’ll do our best to answer those questions that don’t require major modification and testing. Reported bugs will be checked and solved in an update. Before you start posting on our Theme Dutch forums, please take a minute to read our Basic forum rules.

What’s NOT Free Support

Of course we understand you want support as quickly as possible. We have no obligation to respond on the free forums within 0-24 hours though, and we have no obligation to answer those questions that require major modification and testing. Free support does not cover detailed advice or looking up code for customizations on our themes (For all these purposes we refer to our Premium support anual subscription for only $ 29,-). We do not support bugs or errors, which are caused by using third party plugins in Theme Dutch themes.

Basic FORUM rules

Theme Dutch support is 10am – 5pm Monday through Friday, Amsterdam Time. No support is guaranteed outside of those hours or on other days. We do not respond to support questions via e-mail. Please be patient, you’ll get a reply via our forums, and usually within 24-48 business hours. Please be sure to search the forum before posting your question, perhaps you might find your question and its solution. Be considerate to one another and also to our support staff. Our schedule is quite busy and we do our best to answer support questions as quickly as we can. Our priority lies with people having immediate issues with our products, and we’ll do our best to answer those questions that don’t require major modification and testing, Spamming and using vulgar language is not allowed, and our forums are not a place where members or staff members are insulted. Anything that resembles both will result in automatic deletion of your account and banning from the forum. Start your topic and use ‘informative’ post titles (not: Please Help!), and post a link to the site and/or page you would like support on, or a screenshot if you’re working locally. Don’t forget to mention the version of Wp and theme that your question relates to.