issues with UM + UM profiler in member-directory | the plugin doesnt work

This topic has 5 replies, 2 voices, and was last updated 6 years, 8 months ago by admin.

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- at #82439
  sendker
  Member
  hey,
  
  i have had some issues with the profiler-plugin i just bought. whenever i go into the dashboard the plugins leaves the notice
  “Please activate Ultimate Member Plugin for UM-Profiler Plugin” – even when Ultimate Member is actived already. ive tried to switch the plugins off/on, deactived all other plugins etc. but no solution.
  
  Ultimate Member Version 2.0.13
  UMProfiler Version Version 1.1
  
  well after that i followed the instructions of how to install the templates manually in my theme and the several templates showed up when it came to the member-directory – but whenever i wanna display the member-directory now, i get this errormessage:
```
Fatal error: Uncaught Error: Call to a member function isTablet() on null in /www/htdocs/XXXXXXX/nhbc/wp-content/themes/colormag-pro_child/ultimate-member/templates/members-grid-profile-skin-6.php:261 Stack trace: #0 /www/htdocs/w014d9a9/nhbc/wp-content/plugins/ultimate-member/includes/core/class-shortcodes.php(281): include() #1 /www/htdocs/w014d9a9/nhbc/wp-content/plugins/ultimate-member/includes/core/class-shortcodes.php(699): um\core\Shortcodes->load_template('members-grid-pr...') #2 /www/htdocs/w014d9a9/nhbc/wp-content/plugins/ultimate-member/includes/core/class-shortcodes.php(592): um\core\Shortcodes->template_load('members-grid-pr...', Array) #3 /www/htdocs/XXXXXXXX/nhbc/wp-content/plugins/ultimate-member/includes/core/class-shortcodes.php(406): um\core\Shortcodes->load(Array) #4 /www/htdocs/XXXXXXX/nhbc/wp-includes/shortcodes.php(319): um\core\Shortcodes->ultimatemember(Array, '', 'ultimatemember') #5 [internal function]: do_shortcode_tag(Array) #6 /www/htdocs/XXXXXXX/nhbc/wp-includes/shortcodes.php(197): preg_ in /www/htdocs/XXXXXXX/nhbc/wp-content/themes/colormag-pro_child/ultimate-member/templates/members-grid-profile-skin-6.php on line 261
```
  no matter which template i choose – it wont work
  
  help pls.
  
  thanks in advance!
- at #82441
  
  admin
  Keymaster
  
  Hello sendker,
  This is because it’s not compatible yet with UM 2.0+ but were working on a update as we speak and I think/hope we can release it next week. You will get an email from Codecanyon when you can download the update.
  
  Thanks Mike
- at #82442
  
  sendker
  Member
  
  hey mike,
  
  thats pretty unfortunate
  
  u should mention this at least in the plugin-instructions and informations, because the UM update was redpointed, due to UM and i didnt even know that im gonna break the plujgin with this
  
  which Ultimate Member version do i need? and is there a place where i can get the older version?
  
  thank you for your fast reply!
- at #82443
  
  sendker
  Member
  
  okay, i have found an older version of ultimate member (1.3.88), uninstalled the previous one and i have set up everything from scratch -> seems like the plugin is able to connect to UM now, but nothing is happening whenever i choose a template for the the memberdirectory and the profiles dont change either
  
  no other plugins activated –
  
  url: http://nhbc.sendker-media.de/members/
  
  really looking for a solution since i wanted to complete the membersection today, but dont know what to do since there is no documentation for any further steps except installing and activating the plugin
  
  thanks in advance
- at #82458
  
  sendker
  Member
  
  i have tried the new version but its still not working..
  12 days and no new answer? very disappointing
- at #82459
  
  admin
  Keymaster
  
  Well great things take time, code is poetry 😉
  
  UM-profiler is in the final test phase, so I think it will be available in a few days.
  
  Regards: i have tried the new version but its still not working..
  That’s not a lot of info to work with, so explain.
  
  We have also a new support desk, for Um-switcher please visit http://www.umswitcher.com and create a ticket.
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