Content in columns (td-shortcodes) sometimes not showing.

This topic has 9 replies, 3 voices, and was last updated 11 years, 1 month ago by Helen (staff).

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- at #13435
  
  Chantal
  Member
  
  Hi Kevin,
  
  I’ve noticed that on both my sites sometimes the content in columns (td-shortcodes) isn’t showing.
  By (re)loading the page normally the content is fading in to show content. In this case it’s the other way around: it shortly (not even a second) it shows the content and then fades out. This sometimes can be solved by scrolling the page up and down. Other times I have to go to a different page first to make it show again.
  
  I work on a Mac with the browser Safari. It also happend on the iPad.
  
  Regards,
  Chantal
- at #13442
  
  Anonymous
  Inactive
  
  Hi Chantal,
  
  Are you also having this same isue on our theme demo page?
  
  And is there any page in particular you are having this issue on or is it on any page on the website (for example the homepage of puro..)
  
  Kind regards,
  
  Kevin
- at #13443
  
  Chantal
  Member
  
  Hi Kevin,
  
  Not sure if I have seen it also on your demo page.
  But it happens on my two websites on any page.
  
  Unfortunately it is not something I can reproduce. It just happens sometimes. Very strange thing.
  
  I hope my answer helps.
  
  Regards,
  Chantal
- at #13450
  
  Chantal
  Member
  
  Hi Kevin,
  
  Just now, on a different iMac, the same thing happened on the homepage.
  This time the browser is Firefox.
  
  Regards,
  Chantal
- at #13454
  
  Anonymous
  Inactive
  
  Hi Chantal,
  
  As I’m working on a windows machine myself, I haven’t quite been able to get it to happen yet. I wonder if it does happen on windows as well. If you refresh your puro homepage, how often would you say this happens approximately? 1/10, 1/100 etc
  
  If you can give me an estimate on that I’ll also send this through to Helen from our Sales/Support team so she can take a look at it on her mac, see what happens to both your and our websites for her.
  
  Kind regards,
  
  Kevin
- at #13457
  
  Chantal
  Member
  
  Hi Kevin,
  
  Difficult to say, but I believe this happens once in approx. 25 times…
  
  If I can help in any way… Please let me know.
  
  When it happens again, I will send you a print screen.
  
  Regards,
  
  Chantal
- at #13463
  
  Anonymous
  Inactive
  
  Hi Chantal,
  
  Alright, thanks I’ll send this on to someone with a mac so she can take a closer look at it. I think I’ve refreshed your website enough to have seen it happen on my windows machine.
  
  Kind regards,
  
  Kevin
- at #13486
  
  Helen (staff)
  Keymaster
  
  Hi Chantal,
  
  It can be possible you’ve used a animated column shortcode, per example ‘fadeIn’, including an animated image shortcode at the same time. To run you animated columns the best way possible, please stick to either one of them. (otherwise it might cause delay in visibility sometimes).
  
  Its not an issue in the theme though.
  
  Good luck,
  Helen
- at #13489
  
  Chantal
  Member
  
  Hi Helen,
  
  Thank you for your response.
  I haven’t used the animated column in these pages.
  
  As I am doing a second clean install, I’m starting to believe there must be a conflict in jquery somewhere, maybe conflicting plugins together with the jquery in the theme.
  
  I am testing thoroughly at the moment. As soon as I know more, I will let you know.
  
  Regards,
  Chantal
- at #13493
  
  Helen (staff)
  Keymaster
  
  Ok Chantal,
  
  Then we wait for the outcome.
  
  Best wishes,
  Helen
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