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Woocommerce checkout fields – optional fields that are not used are printing

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Woocommerce checkout fields – optional fields that are not used are printing

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    • at #8056
      Rebecca TaubertRebecca Taubert
      Member

      In woocommerce, when the user checks out, they have two optional fields: “company” and “address 2”. Even though people have leaving these fields blank, they still appear on all invoices (email and printed), shipping notes etc etc.
      I thought it might have been a woocommerce issue, but I have just done a vanilla installation with the twenty twelve them and woocommerce, and woocommerce does not print these fields if they have not been filled out by the user.
      I have attached two example invoices – please refer to the address block to see what I mean. Page one is a print of the invoice from Mikmag, and page two is a vanilla installation print out.

    • at #8068
      Mike de Leeuw(staff)admin
      Keymaster

      Hi Rebecca,
      The pdf is displaying delivery notes, and this is not a standard feature of woocommerce but a plugin. ( we don’t support third party plugins.) But I tried WooCommerce Delivery Notes by David Decker and it works fine as you see on my pdf below. So maybe this is a option for you.

    • at #8070
      Rebecca TaubertRebecca Taubert
      Member

      It is not just the delivery notes though – the email invoices that customers get (as a standard from woocommerce) also have these extra fields showing

    • at #8140
      Mike de Leeuw(staff)admin
      Keymaster

      Hi Rebecca,

      I’m not sure why this is happing at your end, but the woocommerce standard: email invoice is working correctly. So there must be something with your installation…. Maybe a stupid question but do you have the latest version of woocommerce.

      The attachment shows the email a client will get when you hit Email invoice.

      Please let me now what the problem was,

      Mike

    • at #9020
      Rebecca TaubertRebecca Taubert
      Member

      If you look at your own attachment above – in the Billing Address there is a field that says “Address 2 (Optional)” – that is the field I am trying to remove from the invoice…
      I have not found a solution to this as yet

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