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Support forums Theme Dutch
A while ago we’ve introduced two kinds of support. There are quite some Theme Dutch themes available and providing support is not an obligation, but something we do voluntarily. We’re always willing to help our customers, one-way or the other.
But, it can be too much time consuming and too expensive to help ‘everyone’ on the blog and forums for free. If we’ve to ask our developers continuously to look up parts of code for clients in order to customize the theme, resolve errors, or provide extended help to understand the theme or WordPress, it will cost more than the actual theme.
Free Support
Free support can be more expensive that the cost of a theme if help is required. Therefore we also introduced Premium Support forums for customers who understand this and are willing to pay for one of our subscriptions to get (1 on 1 help) within 1-12 hours on working days via the Premium forums or ticket-system. If we can help costumers on the free forums or blog without spending too much time, we will! Bugs, which are caused by one of our themes, are always resolved in an update.
We know we can’t please every customer, but it’s certainly our goal.
Cheers!
Theme Dutch
