Hi Tommy,

Could you share with me what version of james you are using?

Also, did you get it from mojo-themes or from themeforest?

Kind regards,
Kevin

Hi Tommy,

Since we need to verify our customers before we can start offering support, could you please so the following for me:

There are two possible mojo sites you could’ve purchased from, either Mojo-themes or mojomarketplace.

Could you go to your profile (my account -> my profile -> edit profile)

If you purchased from mojo-themes:
Please fill in the mojo-themes transaction id in the field that says: “Mojo-Themes Transaction ID” This ID should be included in the e-mail you received from mojo upon purchase.

If you purchased from mojomarketplace:
Please fill in the mojomarketplace purchase code in the field that says “mojomarketplace purchase code”, you should be able to find this code in the downloads section of your mojomarketplace account.

After adding either of those codes, please make sure to save your changes and check back with me here so I can take a look at the issue you’re experiencing.

Kind regards,
Kevin