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Not adding subscriber to UM-Switcher

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Not adding subscriber to UM-Switcher

Home › Forums › UM Switcher › Not adding subscriber to UM-Switcher

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    • at #81919
      GregW
      Member

      I have set up a product and test subscribing a test user, went through the purchase process but used a coupon to make it FREE (my trial test). Finalised the process register/order process and the members order is shown in WooCommerce Orders. But when I go to UM-Switcher it is not showing the subscriber?

      Is this because it had a $0 amount?

      Or is this because the cron has to be set-up to add the user to the subscription first? Why is the cron required to add the member as a subscriber?

      Thanks

      Greg

    • at #81920
      GregW
      Member

      Tried setting up cron but get this error in my logs

      MYSITE used to protect user account name

      [27-Jun-2017 07:00:01 UTC] PHP Warning: mysqli_num_rows() expects parameter 1 to be mysqli_result, boolean given in /home/MYSITE/cron.php on line 23

      Cron setup is (setup to run every 10 minutes)

      /usr/local/bin/php /home/MYSITE/cron.php

      Please help

    • at #81922
      admin
      Keymaster

      Hi Greg,

      No even when the amount is zero, as long as the WC has completed the order it should display on the list. And yes you need a working cronjob in order um switcher to work. Please read the manual about this.

      I see that you have set your time zone to UTC, please change that to a city from your WordPress settings and all will work fine.

    • at #81927
      GregW
      Member

      I have tried several times to get this to work with non UTC

      In Wp-Admin > Settings it is set to Australia/Perth
      In the cron.php file it is set to Australia/Perth
      In my php (.user.ini) file to Australia/Perth

      When I view phpinfo it shows date.timezone as Australia/Perth

      But I am still getting the error as above

      Where else do I set the timezone?

      Greg

    • at #81928
      admin
      Keymaster

      Hi Greg,

      No were Greg you did a good job, just at the wp settings. But if you like we can have a quick look. Please create a ticket and include wp admin login + ftp login

      Mike

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