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This topic contains 5 replies, has 2 voices, and was last updated by 
kevin(Staff) 2 months, 3 weeks ago.
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Hi,
I’ve now purchased Aziza and installed it. I completely removed the old version that I had, including plugins and reinstalled the version 1.0 and installed the child theme. I imported the dummy content.
However, when I go to edit a page and click on the Shortcodes button, I get an empty popup - I had this same problem with the older version.
I’ve attached a screenshot.
Any ideas why it is displaying a blank?
Thanks,
Louise
P.S. The td-shortcodes plugin is working because the dummy content uses the codes and they display fine on the front end. I just cannot pick any new ones from the popup.
Hi Louise,
Have you by any chance got any plugins installed? Things like these could happen due to a jQuery conflict with a plugin.
Also, what wordpress version are you working on?
With kind regards,
Kevin
WordPress 3.7 - I just updated - it was doing it when I was working on WordPress 3.6 too.
I deactivated all my plugins (except under construction plugin), including the layer WP slider. Still no go.
I’ve created a login for you if you want to have a look… Details sent to your email address [email protected]
When I had downloaded - in advertently - an earlier version, I had exactly the same problem which I reported to you. Kind of surprised you never got back to me on this before it went commercial.
Using Azia Child Theme but had same problem with parent version. I reinstalled the shortcode plugin as well. I’m running out of options…
Your help is appreciated,
Louise
Never mind - wiped database and reinstalled wordpress from scratch - working now!
Hi Louise,
That’s good to hear! Let us know when you run into anything else.
With kind regards,
Kevin
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