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Bug?

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Bug?

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    • at #82992
      Pmanjpmanj
      Participant

      I tried testing my membership subscription. I was making edits in the admin so I was logged into that account. In a new tab I opened my website, purchased the product I had setup with UM Switcher, and after that am unable to login to my admin. In any tabs I had open with the admin, if I click any menu items it would bring me to my homepage. I’m thinking maybe it changed my role for the admin account, though the fake account I registered has different name, email, etc than my admin account. Is this possible? Any suggestions?

    • at #82993
      Mike de Leeuw(staff)admin
      Keymaster

      Hello pmanj,

      Just log out en login again with your admin details.If that’s not possible because you changed your admin login, you need to reset your admin login.

      Mike

    • at #82995
      Pmanjpmanj
      Participant

      I am able to login, but it brings me to the homepage, presumably because my role is now member and not admin?

      How can I edit my admin status without wordpress access?

    • at #82996
      Mike de Leeuw(staff)admin
      Keymaster

      1- You can try if you have ftp access to rename Ultimate member/remove. Then try again to login if not:
      2- There is also an option via Ultimate member: https://docs.ultimatemember.com/
      3- Check your database and change the role.

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