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Hi.
The demo content of the Dondo theme doesn’t get imported on wordpress.com servers, (On the e-commerce plan which has many resources and costs 45$/month).
I tried to import demo 9 with the automated way and it failed. Then I tried the manual way (with the xml file) but that only imported the data of the posts (no images, pages or anything else).
I contacted wordpress.com support and they said this isn’t a server issue. There seems to be a problem with the theme. (I’ve attached the chat I had with them). I think so too because I have imported very demanding demo contents with this plan before. How do we fix this?
Thank youPS: Just a guess, trying to be helpful: If the import works on your server, could it be that the import doesn’t work with the latest version of PHP or some other setting on wordpress.com servers?
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Hi Yian,
Please try to disable all the plugins except for td-addons and WordPress importer. might have a conflict with your plugins. also check your file permissions. then try to import again.
Make sure these plugins is active, rev-slider and td-shortcodes.
Yes we are using WXML to import a demo content and it’s working to any version of WordPress..
Thanks
Regards
Roy
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Only your theme plugins are activated (and Akismet Anti-Spam and Jetpack by WordPress.com that are mandatory on wordpress.com). I’ve attached a screenshot. But the import fails.
Would you like me to send you login details so you can check yourself? How can I send those details so that they are hidden from others?Attachments:
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I went to HelpDesk–> My tickets but it sends me to
instead of
although I’m logged in.
And there is no option to send a ticket although I’m logged in.
Is there a redirect bug?
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