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    Fatal Error – Install theme plugins

    Nlfsoftware
    0 Comment

    Fatal Error – Install theme plugins

    Home › Forums › Dondo WordPress theme › Fatal Error – Install theme plugins

    Tagged: error

    • This topic has 18 replies, 4 voices, and was last updated 5 years, 8 months ago by Jeffmikolaijeffmikolai.
    Viewing 18 reply threads
    • Author
      Posts
      • at #81903
        Nlfsoftwarenlfsoftware
        Member

        Hello,
        I’m trying to install this theme on my site but, when I try to install the plugins that are recommended by the theme, I have this error in the apache’s error log file:

        [Mon Jun 26 12:05:40.621797 2017] [proxy_fcgi:error] [pid 1962:tid 139972505986816] [client 79.168.98.131:55795] AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Call to undefined function wp_generate_password() in /opt/bitnami/apps/wordpress/htdocs/wp-admin/includes/file.php:186\nStack trace:\n#0 /opt/bitnami/apps/wordpress/htdocs/wp-admin/includes/class-wp-filesystem-ftpext.php(116): wp_tempnam(‘/opt/bitnami/ap…’)\n#1 /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins/td-shortcodes/fonts/fontawesome.php(15): WP_Filesystem_FTPext->get_contents(‘/opt/bitnami/ap…’)\n#2 /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins/td-shortcodes/fonts/fontawesome.php(37): updated_fontawesome()\n#3 /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins/td-shortcodes/td-shortcodes.php(48): include_once(‘/opt/bitnami/ap…’)\n#4 /opt/bitnami/apps/wordpress/htdocs/wp-settings.php(303): include_once(‘/opt/bitnami/ap…’)\n#5 /opt/bitnami/apps/wordpress/htdocs/wp-config.php(113): require_once(‘/opt/bitnami/ap…’)\n#6 /opt/bitnami/apps/wordpress/htdocs/wp-load.php(37): require_once(‘/opt/bitnami/ap…’)\n#7 /opt/bitnami/apps/wordpress/ht…\n’, referer: http://104.155.97.83/wp-admin/themes.php?page=tgmpa-install-plugins

        What can I do to resolve it?

        PHP Version: 7
        I think that the problem is in the td-shortcodes plugin.

        Thank you very much.

        • This topic was modified 6 years, 3 months ago by Nlfsoftwarenlfsoftware.
      • at #81905
        Mike de Leeuw(staff)admin
        Keymaster

        Hi nlfsoftware,

        We are also running php 7 and have no issues here. So it must be something else that is causing this.
        But let’s start with the basics. What is your version wp + dondo? + td-shortcodes

        Things you can try.

        deactivate all plugins, and install td-shortcodes to see if this is the one giving the error.

        Keep me posted,
        Mike

      • at #81906
        Nlfsoftwarenlfsoftware
        Member

        Hi Mike, lets see then:

        WP – 4.8
        dondo – 1.8
        td-shortcodes 1.9.5

      • at #81907
        Nlfsoftwarenlfsoftware
        Member

        I have follow your sugestion of deactivate all plugins and install td-shortcode
        I was able to install the plugin but when I try to activate it i get the same error.

      • at #81908
        Mike de Leeuw(staff)admin
        Keymaster

        Hi nlfsoftware,
        You have not installed the latest version of Dondo. Please update Dondo and check again.

      • at #81909
        Nlfsoftwarenlfsoftware
        Member

        Sorry… but i’m a litle lost… where I can download the last version?

      • at #81910
        Mike de Leeuw(staff)admin
        Keymaster

        At your account at Themeforest

      • at #81911
        Nlfsoftwarenlfsoftware
        Member

        ok… thanks a lot… working on that.

        Any way… this will be a wired solutions, because we did a migration of the site to other server, so during the migration it should copy the versions that all on the old server, but them in the new one we get this error… only when we try to install from zero we understand that is the plugin that is the source of this… I really hope that the new theme version do the trick but I’m really thinking about why the migration didn’t work. Any guess?

      • at #81912
        Mike de Leeuw(staff)admin
        Keymaster

        You have moved your site where you had no issues to a new server where you have issues. It can be a lot of things, server related. I’m not saying that the Dondo update will fix this, but I can’t give support on an older version. It sounds that your new server is maybe missing a setting but again it can be a lot of things. And when I look at the errors, the first thing I see is PHP Fatal error: Uncaught Error: Call to undefined function wp_generate_password() in /opt/bitnami/apps/wordpress/htdocs/wp-admin/includes/file.php

        My advice would be look at the specs from the old server and compare these with the new server.

      • at #81913
        Nlfsoftwarenlfsoftware
        Member

        well I have updated the dondo theme version to 1.9.
        I try to install TD Shortcodes plugin and i getting this message:
        “Was not possible to install te package, no valid plugin was found”

        We are migrating the site to a bitnami stack on GCloud.

        We alredy did this with other sites and worked perfecttly

      • at #81914
        Nlfsoftwarenlfsoftware
        Member

        Ohh yes I forgot to tell, after that error I unzip the file td-shortcodes.zip that is on path:

        wp-content/themes/dondo/tdframework/plugins

        and upload directly to folder wp-content/plugins

        but it didnt apper on the plugins list on the using the dashboard of WP. and if i try to install still returning the error

      • at #81915
        Nlfsoftwarenlfsoftware
        Member

        Ok… new update, I found what i was doing wrong trying to install the plugin using FTP, the unziped folder has other inside, with the content inside the second one, after i down one level WP was able to recognize the plugin and when I click on Activate I get the exact same error.

        So now I have Dondo 1.9 and if activate the plugin the site goes down due the fatal PHP error… 🙁

        • This reply was modified 6 years, 3 months ago by Nlfsoftwarenlfsoftware.
      • at #81917
        Nlfsoftwarenlfsoftware
        Member

        I know it sound strange the error be in that file: “PHP Fatal error: Uncaught Error: Call to undefined function wp_generate_password() in /opt/bitnami/apps/wordpress/htdocs/wp-admin/includes/file.php”

        but i only get this error after activate the plugin, any tips to help me debug better this?

        If i send you the phoinfo of both servers can you helpme identify the setup that could be wrong or even missing?

      • at #81921
        Mike de Leeuw(staff)admin
        Keymaster

        Hi there,

        We can’t look at your sever specs, you need a server admin for that.

      • at #81924
        Nlfsoftwarenlfsoftware
        Member

        hi 😀 well we found what was causing that.

        was the default configuration of the FTP for wordpress.

      • at #81925
        Mike de Leeuw(staff)admin
        Keymaster

        Ok great, thanks for your update.
        Have fun

      • at #81926
        Helen (staff)Helen (staff)
        Keymaster

        If you’re happy with our support or theme, please consider a rating on Themeforest / our facebook page 😉

        Kind regards,

        Helen

      • at #82307
        Jeffmikolaijeffmikolai
        Member

        I am having this issue also. What did you change for the FTP to make it work?

      • at #82308
        Jeffmikolaijeffmikolai
        Member

        If anyone has this issue simply add the following line to your wp-config.php file, and then reinstall the plugin.

        define('FS_METHOD', 'direct');

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