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Fatal Error – Install theme plugins

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Fatal Error – Install theme plugins

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    • at #81903
      Nlfsoftwarenlfsoftware
      Member

      Hello,
      I’m trying to install this theme on my site but, when I try to install the plugins that are recommended by the theme, I have this error in the apache’s error log file:

      [Mon Jun 26 12:05:40.621797 2017] [proxy_fcgi:error] [pid 1962:tid 139972505986816] [client 79.168.98.131:55795] AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Call to undefined function wp_generate_password() in /opt/bitnami/apps/wordpress/htdocs/wp-admin/includes/file.php:186\nStack trace:\n#0 /opt/bitnami/apps/wordpress/htdocs/wp-admin/includes/class-wp-filesystem-ftpext.php(116): wp_tempnam(‘/opt/bitnami/ap…’)\n#1 /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins/td-shortcodes/fonts/fontawesome.php(15): WP_Filesystem_FTPext->get_contents(‘/opt/bitnami/ap…’)\n#2 /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins/td-shortcodes/fonts/fontawesome.php(37): updated_fontawesome()\n#3 /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins/td-shortcodes/td-shortcodes.php(48): include_once(‘/opt/bitnami/ap…’)\n#4 /opt/bitnami/apps/wordpress/htdocs/wp-settings.php(303): include_once(‘/opt/bitnami/ap…’)\n#5 /opt/bitnami/apps/wordpress/htdocs/wp-config.php(113): require_once(‘/opt/bitnami/ap…’)\n#6 /opt/bitnami/apps/wordpress/htdocs/wp-load.php(37): require_once(‘/opt/bitnami/ap…’)\n#7 /opt/bitnami/apps/wordpress/ht…\n’, referer: http://104.155.97.83/wp-admin/themes.php?page=tgmpa-install-plugins

      What can I do to resolve it?

      PHP Version: 7
      I think that the problem is in the td-shortcodes plugin.

      Thank you very much.

      • This topic was modified 5 years, 3 months ago by Nlfsoftwarenlfsoftware.
    • at #81905
      Mike de Leeuw(staff)admin
      Keymaster

      Hi nlfsoftware,

      We are also running php 7 and have no issues here. So it must be something else that is causing this.
      But let’s start with the basics. What is your version wp + dondo? + td-shortcodes

      Things you can try.

      deactivate all plugins, and install td-shortcodes to see if this is the one giving the error.

      Keep me posted,
      Mike

    • at #81906
      Nlfsoftwarenlfsoftware
      Member

      Hi Mike, lets see then:

      WP – 4.8
      dondo – 1.8
      td-shortcodes 1.9.5

    • at #81907
      Nlfsoftwarenlfsoftware
      Member

      I have follow your sugestion of deactivate all plugins and install td-shortcode
      I was able to install the plugin but when I try to activate it i get the same error.

    • at #81908
      Mike de Leeuw(staff)admin
      Keymaster

      Hi nlfsoftware,
      You have not installed the latest version of Dondo. Please update Dondo and check again.

    • at #81909
      Nlfsoftwarenlfsoftware
      Member

      Sorry… but i’m a litle lost… where I can download the last version?

    • at #81910
      Mike de Leeuw(staff)admin
      Keymaster

      At your account at Themeforest

    • at #81911
      Nlfsoftwarenlfsoftware
      Member

      ok… thanks a lot… working on that.

      Any way… this will be a wired solutions, because we did a migration of the site to other server, so during the migration it should copy the versions that all on the old server, but them in the new one we get this error… only when we try to install from zero we understand that is the plugin that is the source of this… I really hope that the new theme version do the trick but I’m really thinking about why the migration didn’t work. Any guess?

    • at #81912
      Mike de Leeuw(staff)admin
      Keymaster

      You have moved your site where you had no issues to a new server where you have issues. It can be a lot of things, server related. I’m not saying that the Dondo update will fix this, but I can’t give support on an older version. It sounds that your new server is maybe missing a setting but again it can be a lot of things. And when I look at the errors, the first thing I see is PHP Fatal error: Uncaught Error: Call to undefined function wp_generate_password() in /opt/bitnami/apps/wordpress/htdocs/wp-admin/includes/file.php

      My advice would be look at the specs from the old server and compare these with the new server.

    • at #81913
      Nlfsoftwarenlfsoftware
      Member

      well I have updated the dondo theme version to 1.9.
      I try to install TD Shortcodes plugin and i getting this message:
      “Was not possible to install te package, no valid plugin was found”

      We are migrating the site to a bitnami stack on GCloud.

      We alredy did this with other sites and worked perfecttly

    • at #81914
      Nlfsoftwarenlfsoftware
      Member

      Ohh yes I forgot to tell, after that error I unzip the file td-shortcodes.zip that is on path:

      wp-content/themes/dondo/tdframework/plugins

      and upload directly to folder wp-content/plugins

      but it didnt apper on the plugins list on the using the dashboard of WP. and if i try to install still returning the error

    • at #81915
      Nlfsoftwarenlfsoftware
      Member

      Ok… new update, I found what i was doing wrong trying to install the plugin using FTP, the unziped folder has other inside, with the content inside the second one, after i down one level WP was able to recognize the plugin and when I click on Activate I get the exact same error.

      So now I have Dondo 1.9 and if activate the plugin the site goes down due the fatal PHP error… 🙁

      • This reply was modified 5 years, 3 months ago by Nlfsoftwarenlfsoftware.
    • at #81917
      Nlfsoftwarenlfsoftware
      Member

      I know it sound strange the error be in that file: “PHP Fatal error: Uncaught Error: Call to undefined function wp_generate_password() in /opt/bitnami/apps/wordpress/htdocs/wp-admin/includes/file.php”

      but i only get this error after activate the plugin, any tips to help me debug better this?

      If i send you the phoinfo of both servers can you helpme identify the setup that could be wrong or even missing?

    • at #81921
      Mike de Leeuw(staff)admin
      Keymaster

      Hi there,

      We can’t look at your sever specs, you need a server admin for that.

    • at #81924
      Nlfsoftwarenlfsoftware
      Member

      hi 😀 well we found what was causing that.

      was the default configuration of the FTP for wordpress.

    • at #81925
      Mike de Leeuw(staff)admin
      Keymaster

      Ok great, thanks for your update.
      Have fun

    • at #81926
      Helen (staff)Helen (staff)
      Keymaster

      If you’re happy with our support or theme, please consider a rating on Themeforest / our facebook page 😉

      Kind regards,

      Helen

    • at #82307
      Jeffmikolaijeffmikolai
      Member

      I am having this issue also. What did you change for the FTP to make it work?

    • at #82308
      Jeffmikolaijeffmikolai
      Member

      If anyone has this issue simply add the following line to your wp-config.php file, and then reinstall the plugin.

      define('FS_METHOD', 'direct');

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