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Reminder Emails Not Being Sent

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Reminder Emails Not Being Sent

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    • at #81648
      OneSparkMediaOneSparkMedia
      Member

      Good morning:

      I have setup UM-Switcher with WooCommerce and everything is working good, except for the fact that the reminder emails are not sending, even though I have setup and installed the CronJob. The deactivation of the account is changing after the expiration, its just not sending the email reminders, which I need it to send.

      Any help could be greatly appreciated. Thanks.

      — Dan

    • at #81650
      Mike de Leeuw(staff)admin
      Keymaster

      Hi Dan,

      Are the default emails sending, for example when you have added a new client?
      I don’t have this issue as I’m getting every day reminders from the demo site.

    • at #81655
      OneSparkMediaOneSparkMedia
      Member

      Thanks so much for your quick reply Mike,

      Yes, when I sign up for an account, I receive an email saying “Thanks for signing up”. I also receive emails when the order goes through Woocommerce. I just don’t receive emails when the account is about to expire.

    • at #81656
      OneSparkMediaOneSparkMedia
      Member

      I should add that when I go into my server, and manually run the cron job from inside the server, it says that the cronjob has run successfully and then in that instant, any of the emails that should have sent, get sent at that moment, so there is apparently something stopping them from running automatically.

      Thanks so much Mike.

    • at #81657
      Mike de Leeuw(staff)admin
      Keymaster

      Okay thats great news, we have to search a bit more.

      – Activate wp-debug see if there is a notice.
      – Are you running WC 3.0, were about an update for WC 3.0
      – Is the cronjob 100% working?, are the date’s correct?

    • at #81658
      Mike de Leeuw(staff)admin
      Keymaster

      Ahhaaq are you maybe on Godaddy Hosting?

    • at #81659
      Mike de Leeuw(staff)admin
      Keymaster

      But anyway that’s an issue from your hosting provider, give them a call.

    • at #81660
      OneSparkMediaOneSparkMedia
      Member

      The wp-debug, is that inside of the php.ini file?
      And no, I am not on GoDaddy hosting, but I am using a Linux Ubuntu server with Plesk.

    • at #81661
      OneSparkMediaOneSparkMedia
      Member

      Also, I forgot to mention that I am only running Woocommerce 2.6.14

    • at #81662
      OneSparkMediaOneSparkMedia
      Member

      Also, I have the cron job set up to run every 10 minutes; I used the Unix format of 10 * * * *

    • at #81665
      Mike de Leeuw(staff)admin
      Keymaster

      Hi Dan,

      How is this going now?

    • at #81668
      OneSparkMediaOneSparkMedia
      Member

      Howdy Mike,

      I was testing it out last night and it just started working. I wish I could say I did some magical, genius kind of thing, but I didn’t. But it is working now. I am having a different issue, but it is not related to this issue, so I will open a new thread about it shortly.

      Thanks always, Mike for your constant help and support.

    • at #81671
      Mike de Leeuw(staff)admin
      Keymaster

      Well sometimes servers are a bit weird,
      Lets keep it on that 🙂

    • at #82033
      Lazormishlazormish
      Member

      Hi Mike!

      It’s me. Again. I seem to be having the exact issue above. Everything works splendidly EXCEPT no emails are being sent. Not sure if that’s because the timing of everything that I’m doing is short (5 minutes total, email sent after 2 minutes), but I’m not getting any emails at all.

      Please help!

      Michelle

    • at #82034
      Lazormishlazormish
      Member

      Just FYI, I’ve run wp_debug – nothing. I called InMotion, and they said it looked like an issue with the plugin. And cronjob functions 100% fine. Just no emails.

    • at #82035
      Mike de Leeuw(staff)admin
      Keymaster

      Hi Michele,

      Lets do a little test, at the email template section you can send an email test. Let me know and create a new post.

      Mike

    • at #82038
      Lazormishlazormish
      Member

      No luck. I sent it to 2 different email accounts, and I never received an email. And yes, I checked my junk email.

      And so you know, I submitted a ticket with your sign on for admin privileges so you can check things out yourself too.

      Thanks again for your help!!

    • at #82040
      Lazormishlazormish
      Member

      The other thing is that the UM Role goes back to what it’s supposed to, but the WP Community Role keeps the role it was AND the role it’s supposed to go to (for example, with the subscription, a user is “editor”, then after the subscription ends the user is “editor, author). Why does this happen?

      Thanks,

      Michelle

    • at #82041
      Mike de Leeuw(staff)admin
      Keymaster

      Thats normal. see the docs of Ultimate member for more about community and user roles.

    • at #82042
      Lazormishlazormish
      Member

      OK. What about the email issue? What’s going on with that?

      Michelle

    • at #82045
      Mike de Leeuw(staff)admin
      Keymaster

      I cant say That needs to be checked out on your installation, iTS no bug from um switcher.

    • at #82046
      Lazormishlazormish
      Member

      You were RIGHT!!!! Again. Something off on the host side of things. Works PERFECTLY!!! Thanks again for your patience. I’m so excited everything works wonderfully!!

      Michelle

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