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Responsive Issue – Landscape Portrait Background

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Responsive Issue – Landscape Portrait Background

Home › Forums › JOOP WordPress theme › Responsive Issue – Landscape Portrait Background

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    • at #63084
      Jennifer SoltJennifer Solt
      Member

      Hi! I need some help w/ my site running the Joop theme, which I LOVE, by the way! The problem I just realized is in responsive mode landscape, the background image fills the whole screen and content falls below it. Can you tell me if I’ve done something wrong or if there is a way to fix this? The URL is http://www.pikeroadmillwork.com.

      Thanks in advance!
      Jennifer

    • at #63086
      Jennifer SoltJennifer Solt
      Member

      Find example of problem here: http://www.pikeroadmillwork.com/about/

    • at #63112
      Anonymous
      Inactive

      Hi Jennifer,

      I was able to add your provided purchase code to your account for you so I’ve deleted that post.

      As for the background image, this is something that was programmed in that fashion. This in order to have the background image still keep a place if the website was viewed on a (larger) mobile device, whereas on small mobile device modes it will be completely removed.

      I’m afraid it would require changes to the theme’s code to alter this so that the background image does not show up anymore on these device modes as well. It’s not a theme setting.

      Kind regards,
      Kevin

    • at #63118
      Jennifer SoltJennifer Solt
      Member

      Would it be possible for you to direct me to where I can make the needed changes in the code?

    • at #63143
      Anonymous
      Inactive

      HI Jennifer,

      I’m afraid that code-level support exceeds what we can provide as free support:

      Free support does not cover ticket-suppport, advice or looking up code for customizations on our themes. For all these purposes we refer to our Premium Support (anual costs $ 29,-).

      I would guess, however that this can be affected in the theme’s css.

      Kind regards,
      Kevin

    • at #63156
      Jennifer SoltJennifer Solt
      Member

      Kevin – I just upgraded to premium support. If you can email me the css fix, I would be very grateful.

      Thank you!
      Jennifer

    • at #63175
      Jennifer SoltJennifer Solt
      Member

      Kevin – I just received confirmation of my premium support subscription. Can you direct me on how to fix this issue? Thank you!

    • at #63178
      Anonymous
      Inactive

      Hi Jennifer,

      I’ve sent an e-mail to the e-mail address you used to register on theme-dutch.com (sc****8@gmail.com) yesterday (march 20th), if you did not properly receive it, please do let me know. In that case, Feel free to open a support ticket for a more direct way of contacting us now that you’re a premium member.

      Kind regards,
      Kevin

    • at #63182
      Jennifer SoltJennifer Solt
      Member

      I have submitted a ticket, unfortunately, I missed the subject line so I sent it with the default. Is there anyway I can edit my ticket once submitted?

    • at #63188
      Anonymous
      Inactive

      Hi Jennifer,

      I’ll alter the subject for you. No problem. I changed it to match this post’s title

      Kind regards,
      Kevin

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