Thanks Mike.

We have it firing every one minute.

I tried a sample product purchase and it worked fine and other members have purchased and it has worked fine.

Only difference I can think of is the change in password just prior to purchase.

Note that WooCommerce remained as Payment Pending and did not switch over to Completed, even though WooCommerce fired off an Order Completed email to the subscriber.

Thanks,
Oliver

Hi Mike.

Thanks. Client paid via PayPal.

As mentioned, a different client did the exact same thing two days earlier and the info in UM-Switcher did successfully get updated.

Cheers,

Oliver

Thanks Mike. It does seem odd, I agree. I appreciate you giving it some thought.

What I know is that one member loggedin, purchased a one year membership via PayPal and UM Switcher updated their expiration date and the new order # appeared in the row, along with the amount that they paid.

Another member logged in, changed their password, and then purchased a one year membership via PayPal, and UM Switcher did not update with the new expiration date, order # or amount paid. The Order appeared in WooCommerce as Payment Pending despite payment having been received via PayPal.

And when I created an order manually through WooCommerce for that same member/user/customer (as an experiment), UM-Switcher still did not update.

Since there is currently no way to manually update the expiration date and reminder dates in UM-Switcher, I am a little stuck.

Same product. Same payment method.

Cheers,
Oliver

Hi Mike.

The same thing has now happened again.

An existing member changed their password first and then purchased a two year membership and paid via PayPal.

Order says “Payment Pending” and UM-Switcher not updated.

As a reminder, in order to get the cronjob running properly, my host modified line 13 of the cronjob and replaced:

$result = mysqli_query($conn, $sql);

with:

$result = mysqli_query($conn, “SELECT * FROM wp_users JOIN wp_um_switcher ON wp_users.ID = wp_um_switcher.user_id”);

No other modifications were made.

Thanks for your help on this.

Oliver

Update.

I have experimented with changing password first and then purchasing, changing billing details first and then purchasing… both work fine for me.

If it would help to login to wp-admin, let me know so that i can send you credentials privately.

Are there any restrictions at all that you can think of that would limit a member from purchasing any of three products and having UM-Switcher not identify the purchase, complete the order, and update the expiry date?

Thanks Mike!

Oliver