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Wrong Subscribers displaying on product purchase, Correct Subscribers NOT

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Wrong Subscribers displaying on product purchase, Correct Subscribers NOT

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    • at #81378
      Golftourneygolftourney
      Member

      Ran into an impactful issue with this plugin.

      Basically, the plugin is creating a subscription record for every product purchase in the woocommerce store. Basically, I have one Subscription product setup with the “UM-Switcher” product type. I have 4 other products that are setup as “Simple Products” and all purchases are showing up in the UM-Switcher>Subscriptions table. That said, the Start and End Date for these users are at the same time and I don’t believe it actually switches their current community role, but these records should not even show up in the table unless they are the relevant products.

      In this screenshot neither of these records should be showing in this list: https://gyazo.com/45586e0ddc991954cf4cfab2fd9f1139

      More importantly: The product that actually has the UM-Switcher selection assigned to it didn’t even get shown in the list after a purchase made over 12 hours ago. So we’re getting subscriptions showing in here that shouldn’t be and the ones that are supposed to are not displaying..

    • at #81381
      Mike de Leeuw(staff)admin
      Keymaster

      Hi Eric,
      Just tested and in-dead your right, it’s creating a record for every sale you make, that should not be the case. were working on that one.

      Regards
      ***
      More importantly: The product that actually has the UM-Switcher selection assigned to it didn’t even get shown in the list after a purchase made over 12 hours ago. So we’re getting subscriptions showing in here that shouldn’t be and the ones that are supposed to are not displaying..
      ***
      That’s weird as it’s working fine here, when you made a completed purchase for a umswitcher product that sale will show up as an active subscription.

      So lets do this first to rule things out.

      Deactivate other plugins you have installed besides: UM, UMswitcher and woocommerce. Check the umswitcher product if all is correct. And make a purchase again.

      If that not fix the issue showing up, send me admin login details ( to my email, you have it) so I can have a look at it.

      Thanks Mike

    • at #81432
      Mike de Leeuw(staff)admin
      Keymaster

      Hello Eric,

      My developer is saying that we have a update ready hopefully by tomorrow or Monday. Would you be interest to do a beta test run?

      Mike

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