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This topic contains 5 replies, has 3 voices, and was last updated by  nicogdrum 13 hours, 40 minutes ago.

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  • 15/05/2014 at 9:10 AM #63510

    nicogdrum

    Hi,
    I downloaded joop 1.3.2 and I am trying to install it on wordpress 3.9.1.
    When i tried to upload the “joop.zip” file and I click on “install now”, the “add theme page” stops for a long time (the download bar doesn’t seem to move) and after a long while it says to me “sure do toy want to do that?”.

    I’ve tried many times. What’s going on?
    Thanks for a quick answer,
    Nicola G

    16/05/2014 at 3:39 PM #63516

    kevin(Staff)Key Master

    Hi Nicola,

    That is quite strange, however Joop has not yet been tested / made compatible with WP3.9.1, it currently runs on WP3.8.2, I’m thinking that may well be the issue.

    What you could do is try uploading it through FTP.

    In order to do that:
    - Unzip your theme folder.
    - Log onto your FTP server using an FTP client or possibly your host’s provided web service.
    - On your FTP, navigate towards wp-content/themes/
    - copy your theme folder (unzipped folder) into wp-content/themes/
    - Go to appearance -> themes on your WP dashboard and activate JOOP

    That may work for installing the theme, do note that JOOP has not yet been tested against WP3.9.1

    Kind regards,

    Kevin

    17/05/2014 at 10:25 AM #63519

    nicogdrum

    Hi kevin,

    I’ve tried with your instructions trough ftp (filezilla), uploading the unzipped file joop, but it doesn’t work. After the upload no Joop theme is found in the dashboard!

    I am really disappointed, I would like to have this malfunction fixed as soon as possible!

    Thanks for a quick answer.
    Nicola

    19/05/2014 at 8:55 AM #63527

    nicogdrum

    Hi Kevin,

    I will be happy to understand what’s going on. Why it doesn’t work? What I have to do?

    Sorry that I’m quite pressing but it’s not possible to pay for something and do not get it!

    Thanks, greetings

    Nicola

    19/05/2014 at 5:03 PM #63535

    WindycityfellaTD Customer

    Nicola,

    G’Day.

    I’m also not sure why you are having issues installing the Joop theme.
    The way you originally did it and the way Kevin suggested should both work fine.

    I’ve just created a new sub-domain, installed WordPress (ver 3.9.1), installed the Joop theme and activated it, and installed the Dummy Content, and all is working fine. That was all done within five minutes ! It can be viewed here: http://joop.supamacstats.com
    So I’m at a bit of a loss as to why your installation isn’t working.

    A couple of questions:
    1. Are you self installing WordPress or using your hosting company’s ‘Fantastico’ automatic installation ?
    2. Is the WordPress installation in the root (public_html) directory of the server ?

    Also, which hosting company are you using ?
    Are you able to do an install on your local server (PC, Laptop) using something like Desktop Server to see if it works.

    One other suggestion, that may or may not help, is that your hosting company might not be allocating sufficient memory resources.
    What I do when installing WordPress (and I do the self install way) is to add the following line of code below to the wp-config.php file in WordPress to ensure that there is always sufficient memory to run WordPress and the theme and all components.
    The code is: define( ‘WP_MEMORY_LIMIT’, ’64M’ );
    I usually add this to the file after the localised language section - on the next line after : define(‘WPLANG’, ”);

    Cheers

    Michael.

    19/05/2014 at 7:29 PM #63545

    nicogdrum

    Hi Michael,
    I hope to fully answer your questions (I am a simple user not an IT expert).

    1. Are you self installing WordPress or using your hosting company’s ‘Fantastico’ automatic installation ?
    I’ve tried both, trough wordpress dashboard and trough hosting automatic installation (parallels plesk). Furthermore, I’ve utilized ftp client filezilla. No one of the methods works!

    2. Is the WordPress installation in the root (public_html) directory of the server ?
    I am not sure where to find out this answer. Is it possibile that the WordPress installation is located in the root called httpdocs? (see the photo in attachment),

    The company I’m using is Vhosting, I’ve unlimited traffic but 1024 MB web space (900 left).

    “Are you able to do an install on your local server (PC, Laptop) using something like Desktop Server to see if it works?”
    Yes I am able but it will take time because I have not done it before, will it solve my issue?

    I add the code you said, I did again the self-istallation but no changes happened!

    I thank you for your help,
    Nicola

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