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This topic contains 5 replies, has 3 voices, and was last updated by Helen (staff) 3 days, 12 hours ago.
Viewing 6 posts - 1 through 6 (of 6 total)
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Hi Mike and others,
I’ve noticed that when I send an email through the contactform on my website, the form does does not refresh itself after sending the message. See: http://www.designcafe.eu/contact/
Any idea how I can change that?
Thanks in advance!
Greetz,
BarbaraHi Barbara,
The contact form does seem to send its messages properly, when I tried it, it did refresh the page and notify that the message was sent. The fields were still filled out but I think that’s intentional so people can read back on what they sent if they want to.
Do the messages get to your e-mail properly?
Kind regards,
Kevin
Hi Kevin,
Wow, fast response, nice!!
Yeah, that’s what I meant, the filled out fields, they should be empty after sending the message. After all, you get the confirmation that your message was sent correctly. And I did get your test message, no problem there either.
Ideally/more user friendly the sender should get a copy of the message he send, but right now I’ll settle for empty fields after the message was send?
Can you help me with that?
Sincerely,
BarbaraHi Barbara,
I’m afraid that this was purposely coded into the theme’s contact form to behave this way. It would require changes to the theme’s code to alter this.
Customizing the theme’s code to alter features exceeds what we can offer as free support though. For this we offer premium support packages as well as customization jobs where we can be hired to make changes to our themes to have them better fit your needs.
The code-level support on our premium packages is limited, on customization jobs it is not as limited as that’s being done and paid on a per-hour basis. Having the fields display nothing instead of the earlier filled in information would be something that can be done as premium support though.
Another possibility could be to try and find an additional plugin that might help you with this functionality.
I’m sorry I can’t help you much further than that at this point.
Kind regards,
Kevin
Hi Kevin,
Ah, so it was build into the theme. On purpose.
Well, I’ve helped you out in the past, given you tips about usability and user experience, so you could improve your theme and help me in the process. I’ll give you one last tip; the theme has not been updated since february 2012. When it’s neccessary to update, fix the contact form so that the fields refresh and the user get’s a copy of the mail send to him/her.
This tip is again, free of charge.
Thanks for the quick response though!
Kind regards,
Barbara RoosHi Barbara,
Thanks for sending your message.
Screen is updated, and also responsive now.
We still need to test it properly for its release though.Thank you,
Helen
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