Hi Alastair,

I see pending member, so it looks to me the member is not active.
And did you follow the instructions about the cronjob?

Well i’m not behind my desk because our office is closed for chrismas. But I think you need to look into Your cronjob, I also dont see on Your screenshot the current time zone. That tells me there is somting wrong with Your cronjob.

1- did you upload THE cron.php to Your root.
2- did you set à cronjob on Your server.
3- are the login details correct in THE file cron.php

When Youre on THE page subscriptions iT Will refresh automaticly, thats normal.

I Will check tonight at times, so let me know what you found out.

Happy hollidays

If you dont have experience with servers etc, leave iT to Your designer. We can do iT for you but iT can be à bit of à time consuming task so I have to charge you for iT.

There are cronjobs services arround, but for an expert there is no need To. As on most servers iTS à default feature.

If youre server iS using for example plesk, just Google iT How to setup à cronjob on plesk.

Yes office is open on monday

Alastair whats your website URL, so I can have a look on what software your server is running.
Do you have the login details of your server/hosting?

Well there is not à lot I can do without access to Your server…

well I dont have experience with that plug-in, but you can always try.

Easycron.com is also one but you still need to have access to Your server, what kind of plug-in you Will be using.

Hi Alastair,

cyberduck is only FTP access, when you login via cyberduck you will see probably the root of your site were you can upload the cron.php. But you have to add:

$servername = ”; /**Enter Your Database Servername*/
$username =”; /**Enter Your Database Username*/
$password = ”; /**Enter Your Database Password*/
$dbname = ”; /**Enter Your Database Databasename*/
$prefix = ”; /** Enter Your Database Prefix*/

( these can be found in your wp-config file )

Then you will need to create the cronjob at your hosting panel, for more info https://theme-dutch.com/um-switcher/manual-um-switcher/

We can also create your cronjob for you, see here https://theme-dutch.com/product/um-switcher-cronjob-setup/

Hope that helps

explain to me in detail what you guys did, because you Saïd earlyer that you had setup THE cron….

1 have you unziped THE cron, added the server login details and upload iT to THE root.

2 have you set à cronjob at Your hosting panel.

3 did you as à test purchase à um switcher product.

4 on THE subscriptions page, on top do you see THE current time zone.

THE comes from my iPad, so dont look at that please.

Ok, you dont see THE current time zone that means that THE cronjob.php is not correct.

If iTS correct set, iT Will display THE current time zone from Your general settings.

Just to be sure.
You have downloaded THE cron.zip, unziped iT and added THE server details. And that file unziped is now avalable in THE root, besides for example THE WP-config file?

• This reply was modified 7 years, 11 months ago by admin.

Yeah that looks perfect.
Well create me a admin account and also login details of ftp so I can have a look. You can use mike@theme-dutch.com to send me THE details.

I Will Get back to you Tomorrow

No not at THE moment, use my email thats best

Lol look up 🙂

No problem, got iT speak to you Tomorrow

This issue was not caused by our plugin but duo the fact that this installation has 49 plugins installed. And one of them was causing a conflict. After deactivating his other plugins um-switcher worked fine. If you have a issue for example not showing an start and end date on the subscription page, deactivate all other plugins and try again.