hello,

we have 2 other issues on our website using joop theme.

on account page, when client clicks on “forgot your password”, he’s redirected to the “lost password” page
After entering his name or e-mail adress, and clicking on “Reset Password”, the client receives an e-mail “password reset instructions” with a link “Click here to reset your password”.
When clicking on this link, the client arrives on “My Account page”, instead of arriving on a page with the possibility to change his password…(see image 1)
can you please tell me why and how we can fix it ?
untill finding a solution fo fix this we had to disable all access to account pages… we only accept unregistred client, wich is not a good solution …

and in the header section, there’s a link for the client to log-in. (see image 2)
when the password entered is wrong, the client is redirected to the wordpress admin log in page… and after 3 wrong passwords we can’t access to our admin page for 20 minutes… as if someone tried to access to the site administration… this is really a problem, clients should stay on the front website, and they are not allowed to have access to any section related to our administration page !

how can we fix this ?

please get back to us asap, we really need to fix this, as said above we disabled the “accounts” everywhere on our website to prevent this…

thanks for your help,