Home › SUPPORT FORUMS › ZOZO WordPress theme › Zo shortcodemanager doesnt work

This topic contains 10 replies, has 3 voices, and was last updated by  Andreas Wussow 1 year, 3 months ago.

Viewing 11 posts - 1 through 11 (of 11 total)
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  • 21/06/2013 at 1:21 PM #12126

    Andreas Wussow

    Hi.

    when i open the clcik the zo shortcode manager, i get a blank page opend. what am i doing wrong?

    21/06/2013 at 2:09 PM #12127

    Whitt MaddenTD Customer

    Hi Andreas,

    The ZoZo Shortcode manager seems to work ok for my install. Are you trying to use this on a post or a page? Also, do you have any new plugins installed?

    21/06/2013 at 2:44 PM #12128

    Andreas Wussow

    Hi Witt,

    i tried it in both and both did not work. I dont have any new plugins installed. :(

    21/06/2013 at 3:15 PM #12129

    Andreas Wussow

    another problem ist, that i cant edit a slider in the themedutch panel… deinstalled the theme and installed it new, but the probs are still there… i also had a prob with installing the theme directly in wordpress, i hab to do this with filezilla…

     

    21/06/2013 at 6:49 PM #12138

    kevin(Staff)Key Master

    Hi Andreas,

    I’ve tried this on my install as well and it does appear to work properly there.

    You say you have no “new plugins” installed. Does this mean it used to work and then stopped working without you installing any extra plugins?

    Or that you already had some plugins installed, then installed zozo and after that did not add any plugins?

    Or that you don’t have any plugins installed whatsoever (except for those 3 or 4 that are installed by default?

    If you do have any activated plugins, have you tried deactivating them all (even the ones you might already have had installed).

     

    Kevin

     

    24/06/2013 at 12:51 PM #12142

    Andreas Wussow

    Hi Kevin

     

    there are only the akismet and the hellodolly plugins. and both are not activated.

    with the zozo template are no other plugins beeing isntalled?!

    Andreas

    24/06/2013 at 4:41 PM #12143

    kevin(Staff)Key Master

    Hi Andreas,

    Yeah those shouldn’t cause any problems…

    What I’d suggest you to try is install a fresh version of the theme. sometimes in download and upload files might get corrupted somehow. What you want to do is download a fresh version of the theme from themeforest (don’t worry once bought you can re-download for free). Remove your current version of the theme (via FTP) and install this freshly downloaded version of the theme.

    This sometimes fixes the strangest things. Let me know what happens for you.

     

    Kevin

    25/06/2013 at 12:20 PM #12149

    Andreas Wussow

    Hi Kevin,

    I downloaded it via Mojo-Themes. I re-downloaded it and re-installed a fresh one. the problems are still the same.

    do you want to have the access to the homepage?

     

    Andreas

    25/06/2013 at 6:44 PM #12153

    kevin(Staff)Key Master

    Hi,

    Sorry I meant to say mojo-themes (got confused as we sell some themes on themeforest, others on mojo).

    I guess it couldn’t hurt for me to go and check your website back-end, if you can supply me with some login details. See if I can find anything specific that might be causing this.

     

    If you wish, you can send the login details and URL via email, to kevin(a)theme-dutch.com . Make sure to link to this topic in your e-mail so I’ll know what the link is about.

    Kevin

    26/06/2013 at 4:40 PM #12159

    kevin(Staff)Key Master

    Hi Andreas,

    When opening the shortcode manager I can se a 500 (Internal Server Error)in the console.

    Seems like it’s somehow unable to load something. I think we could wait for your host’s response, see what he says.

    Kevin

    27/06/2013 at 7:56 AM #12167

    Andreas Wussow

    OK!

    thank you!

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