Hi Vicent,
We can only provide support to our verified customers.
could you please verify your purchase with us by adding your envato purchase code to your theme-dutch.com profile, just so we can verify you as a paying customer.
- Go to your downloads section on themeforest.com, click the download button next to the joop theme and select License certificate & Purchase code. Open the textfile and copy the purchase code.
- Go to theme-dutch.com and head to my-account -> my profile (top-right), then click edit profile, add your envato purchase code down in the verification information and save your profile.
After that, post a reply here so we’ll know you’ve verified your account.
Thank you,
Kevin