13/07/2019 at 4:30 PM #82812
I made a test with UM Switcher plugin :
– I created a product with a one hour lifetime (see attached screen capture)
– I bought this product as a brand new user I created for the test (John DEL), I mean I connected as John DEL and therefore bought the product (to create a checkout, see attached screen capture for the order, which is OK in Woocommerce).
But when I come back on the backend as an admin, there’s nothing in the UM subscription row ! (see attached screen capture)
Did I do something wrong?
Thanks for your help!
14/07/2019 at 7:17 PM #82816
Is the order set to completed? I cant see from your screenshot.
14/07/2019 at 7:26 PM #82818
Yes, it is (“Etat – terminé” = completed).
15/07/2019 at 3:33 PM #82823
Okay, my French is not that good 🙂
1 Check your timezone, is it set to your city?
2 Whats the time of your cronjob? (You have used 1 hour and say for example you have set your cronjob to 2 hours, it will give an issue)
3 Are there any errors showing in Firebug?
4 Deactivate all others plugins one by one, maybe there is an conflict with one.
15/07/2019 at 9:43 PM #82824
I checked, points 1 and 2 are OK.
Point 3 : I don’t know Firebug (it seems to be an old extension for Firefox), but the web developper tools working with Firefox offer a “console” tool.
The result of this “console” are in the attached image.
The messages do not make much sense for me, because I’m not a developper (I built all my site with plugins).
Do they make sense for you?
Point 4 : my site is built with about 60 plugins, so it will be VERY long to check all of them !
Do you think that a plugin like Plugin Detective could help?
16/07/2019 at 1:02 PM #82826
Well I see notices that needs to be checked out. But with 60 plugins it’s a time consuming process that’s not included in our support so cant help you out here. Not sure what kind of site you have but normally 60 plugins is not the way to go and asking for trouble 🙂 I build some big sites over the years but never used 60 plugins. That’s a nightmare for any developer.
So my advice would be, do the deactivate plugin stress test.
17/07/2019 at 8:39 PM #82827
I’m not a developer, that’s why the site is built on plugins.
The site is for an association for which I’m a volunteer.
Anyway, it runs pretty well with all these plugin, and I have very few problems of plugin compatibility.
I will try this plugin “stress test”, with the help of Plugin Detective.
18/07/2019 at 1:54 PM #82828
Just saying Jean-Luc most webdesigners/developers don’t dare to use 60 plugins because it can be a nightmare. So my compliments my friend.
But that said, don’t you have a stage site. Or maybe you can create one. That way you can test and debug on your stage site, and then fix it on the main site. Think about it, it will help you also in the future bigtime.
Keep me posted, and before you proceed make a backup!!!!!!
18/07/2019 at 7:53 PM #82829
Yes Mike, I intend to build a “sandbox” site, I keep you informed…
22/09/2019 at 7:13 PM #82927
Being back from holidays (and other things!), I made a new testing.
The fact is that the plugin seems to work now, … except for the email notifications, which are NOT sent (despite the fact that the plugin says they are, see green text on attached image).
Have you got some hints to help me find where the issue comes from?
Thank you so much!
22/09/2019 at 7:15 PM #82929
By the way, let me precise that the “send email” test button in your plugin works very well!
25/09/2019 at 8:44 PM #82937
I finally solved the issue concerning the emails, … but the job is not over!
Let me explain :
– Our users pay for a one year membership, but the price is different (degressive) every year until the fourth year.
– So, I created four UM-switcher products with different prices, and also different “start” and “finish” roles, because I keep a trace of the user’s seniority thanks to their roles. To be more clear :
1. Role “1” becomes role “2” with UMS product #1, and at the end of the year, he reverts to role “ex-2” (which has less access than “2”).
2. Next year, role “ex-2” can buy role “3” with UMS product #2, and at the end of the year, he reverts to role “ex-3” (which has less access than “3”).
3. An so on…
The first step is OK (a record is created in UMS subscription, the reminder emails are sent and received, the role is changed at the start and finish).
The problem is, when I try to buy role “3” with the same user, whereas the role “2” is still running, it does’nt work at all : no second subscription record,no role change, nothing!
And if I wait till the end of role “2” product and try, again, to buy role “3” product with the same user, the role is changed, … but nothing happens in the subscription records : the role “2” product is still here, finished, but no record created for role “3.
And even if I erase the role “2” which is over, no way! It still doesn’t work.
Could you explain this? Perhaps your plugin cannot manage two different UMS product at the same time for one single user?
Thanks for your help!
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