Page Header Image

The subscription doesn't appear on UM subscriptions row

Home Forums UM Switcher The subscription doesn't appear on UM subscriptions row


Viewing 11 reply threads
  • Author
    • #82812

      Hello Roy,

      I made a test with UM Switcher plugin :

      – I created a product with a one hour lifetime (see attached screen capture)

      – I bought this product as a brand new user I created for the test (John DEL), I mean I connected as John DEL and therefore bought the product (to create a checkout, see attached screen capture for the order, which is OK in Woocommerce).

      But when I come back on the backend as an admin, there’s nothing in the UM subscription row ! (see attached screen capture)

      Did I do something wrong?

      Thanks for your help!

    • #82816

      Hello maxelio42,

      Is the order set to completed? I cant see from your screenshot.


    • #82818

      Yes, it is (“Etat – terminĂ©” = completed).

    • #82823

      Okay, my French is not that good 🙂

      1 Check your timezone, is it set to your city?
      2 Whats the time of your cronjob? (You have used 1 hour and say for example you have set your cronjob to 2 hours, it will give an issue)

      3 Are there any errors showing in Firebug?
      4 Deactivate all others plugins one by one, maybe there is an conflict with one.


    • #82824

      I checked, points 1 and 2 are OK.

      Point 3 : I don’t know Firebug (it seems to be an old extension for Firefox), but the web developper tools working with Firefox offer a “console” tool.

      The result of this “console” are in the attached image.
      The messages do not make much sense for me, because I’m not a developper (I built all my site with plugins).
      Do they make sense for you?

      Point 4 : my site is built with about 60 plugins, so it will be VERY long to check all of them !
      Do you think that a plugin like Plugin Detective could help?


    • #82826

      Hi Jean-Luc,

      Well I see notices that needs to be checked out. But with 60 plugins it’s a time consuming process that’s not included in our support so cant help you out here. Not sure what kind of site you have but normally 60 plugins is not the way to go and asking for trouble 🙂 I build some big sites over the years but never used 60 plugins. That’s a nightmare for any developer.

      So my advice would be, do the deactivate plugin stress test.

    • #82827

      Hi Mike,

      I’m not a developer, that’s why the site is built on plugins.
      The site is for an association for which I’m a volunteer.

      Anyway, it runs pretty well with all these plugin, and I have very few problems of plugin compatibility.

      I will try this plugin “stress test”, with the help of Plugin Detective.

    • #82828

      Just saying Jean-Luc most webdesigners/developers don’t dare to use 60 plugins because it can be a nightmare. So my compliments my friend.

      But that said, don’t you have a stage site. Or maybe you can create one. That way you can test and debug on your stage site, and then fix it on the main site. Think about it, it will help you also in the future bigtime.

      Keep me posted, and before you proceed make a backup!!!!!!

    • #82829

      Yes Mike, I intend to build a “sandbox” site, I keep you informed…

    • #82927

      Hi Mike,

      Being back from holidays (and other things!), I made a new testing.

      The fact is that the plugin seems to work now, … except for the email notifications, which are NOT sent (despite the fact that the plugin says they are, see green text on attached image).

      Have you got some hints to help me find where the issue comes from?

      Thank you so much!


    • #82929

      By the way, let me precise that the “send email” test button in your plugin works very well!

    • #82937


      I finally solved the issue concerning the emails, … but the job is not over!
      Let me explain :
      – Our users pay for a one year membership, but the price is different (degressive) every year until the fourth year.
      – So, I created four UM-switcher products with different prices, and also different “start” and “finish” roles, because I keep a trace of the user’s seniority thanks to their roles. To be more clear :

      1. Role “1” becomes role “2” with UMS product #1, and at the end of the year, he reverts to role “ex-2” (which has less access than “2”).
      2. Next year, role “ex-2” can buy role “3” with UMS product #2, and at the end of the year, he reverts to role “ex-3” (which has less access than “3”).
      3. An so on…

      The first step is OK (a record is created in UMS subscription, the reminder emails are sent and received, the role is changed at the start and finish).

      The problem is, when I try to buy role “3” with the same user, whereas the role “2” is still running, it does’nt work at all : no second subscription record,no role change, nothing!

      And if I wait till the end of role “2” product and try, again, to buy role “3” product with the same user, the role is changed, … but nothing happens in the subscription records : the role “2” product is still here, finished, but no record created for role “3.
      And even if I erase the role “2” which is over, no way! It still doesn’t work.

      Could you explain this? Perhaps your plugin cannot manage two different UMS product at the same time for one single user?

      Thanks for your help!

Viewing 11 reply threads
  • You must be logged in to reply to this topic.