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UM Tabs Pro Information Not Showing On Client Profiles

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This topic contains 2 replies, has 2 voices, and was last updated by Helen (staff) Helen (staff) 3 months ago.

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  • #82850
    HGemz2019
    HGemz2019
    Member

    I purchased the Brian theme today and had previously built my homepage using Elementor. I had downloaded the Ultimate Member Plugin, the UM Tabs Pro Extension, UM Private Messaging and Real Time Notifications Extensions to use for my website. I own and run a sports scouting agency. We market and promote former college and current professional athletes to teams all over the world at every level for professional opportunities. We also market and promote high school student athletes to college coaches for scholarship opportunities. These profiles and the extra functions are a huge selling point for my business. I have gone in and deactivated ALL plugins except UM and the ones for this theme. I need help figuring out why these tabs information won’t show. I built the forms as instructed and completed the form for each profile. When I click the tabs, it is a page the with athlete’s name and picture and that’s it. One tab, the “Evaluation” tab, which I copy and paste the evaluation write up I do on their electronic PDF Scouting Profile’s to, when I click it, it just times out. I need some real expert help here please.

  • #82851
    HGemz2019
    HGemz2019
    Member

    If you need my login to look at things behind the scenes, I will be happy to provide that.

  • #82852
    Helen (staff)
    Helen (staff)
    Keymaster

    Hi HGemz2019,

    if we understand correctly, you have bought the Brian template and want to use it to create profile pages with different tabs with Ultimate Member.

    In principle, we provide support for the Brian template here. We are not the developer of UM member, and logging into the backend and checking UM forms / settings and resolving UM issues is not covered by ‘regular support’ for the Brian theme (so unfortunately this is not for free).

    Could you perhaps first send a link to the web page so that we can see something more?

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