HOME › WordPress Support › Mikmag WordPress theme › Background Image Issue on iPad…

This topic contains 8 replies, has 2 voices, and was last updated by  davejay 1 day, 23 hours ago.

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  • 13/10/2012 at 11:39 PM #8719

    davejay
    Subscriber

    Hi Folks,

    I’ve got a vexing issue with the background image for my site not displaying properly on the iPad…

    Here’s a video documenting the problem: http://www.youtube.com/watch?v=psZJKkHMaPM

    Here’s the URL to my site: http://69.195.124.72/~vitruvi9/

    How do I fix this? I need to launch this site soon :/

    Thanks

     

    14/10/2012 at 10:35 PM #8726

    davejay
    Subscriber

    I wonder if the issue could be related to the retina display? I tried viewing the site on a MacBook Pro with retina display, and there was no problem… But clearly there’s an issue on the iPad :/

    As I mentioned in my video, I can’t launch my site like this and I’ve already put a lot of work in on it, so I’m seriously hoping for a fix.

    14/10/2012 at 10:52 PM #8730

    Windycityfella
    Subscriber

    Davejay.

    G’Day.

    Sorry, I can’t help you with your issue as I don’t have an iPad, but I did want to congratulate you on a very nice and effective website .

    Cheers,

    15/10/2012 at 9:49 PM #8737

    davejay
    Subscriber

    Thanks, Windycityfella :) It’s been a fair amount of work getting it all together. And I’m ready to launch, if I can just get this background-image issue addressed.

    16/10/2012 at 1:42 PM #8742

    davejay
    Subscriber

    I need somebody there to address this issue, ThemeDutch. I was supposed to launch my site yesterday, but I can’t until this problem is resolved.

    17/10/2012 at 4:56 PM #8752

    davejay
    Subscriber

    This problem doesn’t occur with the MikMag demo (www.responsive-wp-theme.com/v2/). Does this mean there’s a problem with the photo I’m using? What do I have to do to get an answer on this?

    18/10/2012 at 5:11 PM #8770

    davejay
    Subscriber

    I’m not letting this go, Theme-Dutch. MikMag is sold as a responsive theme, which means there should be no presentational issues like this on an iPad.

    If you guys can’t figure out what the problem is, who can?

    19/10/2012 at 6:49 PM #8781

    davejay
    Subscriber

    I’m going to keep posting here until I get some satisfactory information. This is a bug, ThemeDutch, plain and simple. It needs to be addressed.

    20/10/2012 at 1:23 AM #8785

    davejay
    Subscriber

    Alright, forget it. You win. I fixed it myself.

    But I have to say, this is no way to run tech support. Your customers shouldn’t have to resort to code-level tinkering to restore basic functionality to a software product. Nor should they have to pay extra to get you to fix your bugs. I can’t help but think that someone there could have done in 5 minutes what’s taken me 5 days to figure out and put me behind schedule.

    Thanks for all the helpful feedback.

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