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Subscriptions not appearing on WP Dashboard

Home Forums UM Switcher Subscriptions not appearing on WP Dashboard

This topic contains 1 reply, has 2 voices, and was last updated by Mike de Leeuw(staff) Mike de Leeuw(staff) 1 month, 2 weeks ago.

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  • #82688
    Brianjbowers
    brianjbowers
    Member

    My website is http://www.clevelandfilmcollective.com. I created a test account with username cleveland48hfp and successfully purchased my subscription–I received payment and confirmation emails from WooCommerce, my cleveland48hfp user account is correctly showing as Active-Member Role in the WP Dashboard, but when I go to the UM Switcher Dashboard in my WordPress admin there are no active subscriptions. I attached a few screenshots of the wp user panel, the UM Switcher Dashboard showing no subscriptions, and my setup of the product in WooCommerce store plugin. Thanks for your help!

  • #82693

    Hi brianjbowers,

    Please do a plugin test first. Deactivate all other plugins and only woocommerce, Ultimate member and UMS active. I see also Jetpack, especially deactivate that one 🙂

    Make a new order just like a client, and use a coupon code so you can make the order without paying.

    If you still having the same issue, send me a ticket via: https://www.umswitcher.com/support/login and we will take it from there.

    Mike
    PS; just include link of this page, so you don’t have to tell your story twice.

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