Page Header Image

Product Settings

Home Forums UM Switcher Product Settings

This topic contains 18 replies, has 3 voices, and was last updated by Helen (staff) Helen (staff) 1 week, 3 days ago.

  • Author
    Posts
  • #82881
    Giulio73gi
    Giulio73gi
    Member

    Hi, I have a problem with your plugin. When I create a product the UM-SWITCHER setting is corrupt, I attach image.
    Thank you for support

  • #82884

    Hello Giulio73gi,

    Can you set your wp to English, I have no idea 🙂 And upload a new screenshot.
    what the version you have installed?

    Mike

  • #82885
    Giulio73gi
    Giulio73gi
    Member

    HI

    Version
    WP 5.2.2
    Woocommerce 3.7.0
    UM-Switcher 2.5

    the settings that should be in UM-SWITCHER are displayed in SIMPLE PRODUCT. As a result it does not seem to register the subscription
    thanks a lot
    G

    Attachments:
  • #82887
    Giulio73gi
    Giulio73gi
    Member

    another screenshot

    Attachments:
  • #82889

    Hello G,

    I have not seen this one before, looks like a conflict with a plugin.

    Can you deactivate all other plugins you have installed, so you have only left UM + UMS + WC active.
    Try again to create a product, and it will work.

    Now activate your other plugins one by one, until you find the plugin that gives the conflict. Please place here witch plugin was causing this.

    Keep me posted,
    Mike

  • #82890
    Giulio73gi
    Giulio73gi
    Member

    Hi,
    I tried but the result is always the same 🙁

  • #82891

    Try to switch your theme

  • #82892
    Giulio73gi
    Giulio73gi
    Member

    tried but nothing changes. Php vers. 7.0 is ok?

  • #82893

    Yes php 7 is great. Can you share the url, you can also send a ticket with details and I will have a quick look, maybe I see something.

  • #82894
    Giulio73gi
    Giulio73gi
    Member

    yes, course
    http://www.adise.eu

    if it can be useful for tomorrow I can clone the site and put it in the demo environment with logins for you

  • #82896

    Hello G,

    Well I looked at your site and the first thing I notice is that you have an ssl issue. There is also a jquery issue see my screenshot below.

  • #82898
    Giulio73gi
    Giulio73gi
    Member

    do you think this could be the problem?

  • #82899

    Yes I think so

  • #82900
    Giulio73gi
    Giulio73gi
    Member

    Hello, I have installed on new wordpress but it does not work, if you want I leave you the credentials:

    Login details removed. 7 sep 2019 Mike

    Thanks

  • #82901

    Hello G,

    Its never a good thing to place login details on a public forum. And if we need your login we will ask for it.
    But the first thing I see is that you don’t even have a SSL active. ( and I can’t read Italy):

    My advice would be to hire a expert that can setup your installation for you. Setting up and research your installation/server is not included in our plugin price. As this can be a time consuming process.

    If you like you a quote from us, please send in a ticket and we will get back to you.

  • #82907
    Giulio73gi
    Giulio73gi
    Member

    Ok, is it possible to get a quote to resolve this situation?
    thanks a lot
    G

  • #82909
    Helen (staff)
    Helen (staff)
    Keymaster

    Hello Giulio73gi,

    Thanks a lot for responding to our staff.

    Can you please send a ‘ticket’ via https://theme-dutch.com/send-ticket/
    and refer to this conversation: https://theme-dutch.com/topic/product-settings/#post-82907

    Then our staff can come back to you with a quote as soon as possible.

    Many thanks in advance,

    Helen

  • #82910
    Giulio73gi
    Giulio73gi
    Member

    ok, if I click on the link I will be directed to the services page https://theme-dutch.com/services-wordpress/

    I have to buy the 49 € one?

  • #82915
    Helen (staff)
    Helen (staff)
    Keymaster

    Hi Giulio,

    No, you just need to create a ticket, and refer to/add the link to your post ‘product settings’.
    and ask for a quote to resolve your issues.
    Our staff will check your ticket / issues and come up with a quote as soon as possible.

    Thank you in advance,
    Helen

You must be logged in to reply to this topic.